(4.0 / 5)1970+ Ratings

Phase Eight Reviews

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Overall Rating

4.0

4 Reviews

563%
438%
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About Phase Eight

Phase-eight.com is a UK-based online store that offers a wide range of products. The store specializes in women's clothing suitable for various occasions such as weekends, weddings, and beyond. Their product line includes dresses, occasion wear, shoes, jumpsuits, coats, jackets, workwear trousers, and a variety of accessories. They also offer a range of leather products such as crossover platform sandals, barely there strappy sandals, and crossover detail clutch bags. In addition to clothing and accessories, they provide style advice and inspiration through their Style Stories & Inspiration section. This includes advice on what to wear to a wedding, a new children's collection, mother of the bride or groom style, and a bridesmaid collection. They offer free delivery on orders over £150. For customer inquiries, they provide a web chat service available at specific times throughout the week. If the information provided is not sufficient, please let us know.

Phase Eight Pros & Cons

Pros:

Quality Products: Phase Eight is known for its high-quality, stylish clothing, including dresses, occasionwear, and shoes.
Extended Returns: They offer extended Christmas returns until January 18th, providing customers with more time to return items.
Free Delivery: Free standard delivery is available on orders over £150, making it convenient for customers.
Customer Reviews: Despite some negative reviews, Phase Eight has a 4.5/5 rating based on 24,435 reviews over the last year, indicating generally positive customer experiences.

Cons:

Customer Service Issues: Many customers have reported poor customer service, including long wait times for refunds, unresponsive email and live chat support, and difficulties in resolving issues.
Faulty Items: Some customers have received faulty items, with no clear process for replacements or refunds.
Unprofessional Handling of Issues: There have been reports of unprofessional and unethical behavior from customer service staff, leading to frustration among customers.
Counterfeit Products: Phase Eight has a zero-tolerance policy against counterfeit products, but some customers may still encounter fraudulent websites selling unauthorized products.

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Phase Eight Customer Reviews (4)

0/5

Michael Duerr

Verified Buyer

Feb 14, 2023

Olivie Mothé

Verified Buyer

Feb 13, 2023

Ute Walter

Verified Buyer

Feb 13, 2023

René Sankt

Verified Buyer

Feb 13, 2023

Phase Eight Customer’s Q&A

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Phase Eight Features and Benefits

Here are some key features and benefits of shopping at phase-eight.com:

Key Features:

Design DNA: The brand offers a range of occasion and day looks in sizes 8 - 26 and petite occasionwear too. The team of in-house designers create feel-good styles with hand-drawn prints.
Premium Quality: The brand is dedicated to sourcing premium fabrics to create styles with longevity and versatility. From Italian linen to responsibly sourced fibres.
Personal Style Advice: Customers can book complimentary personal styling appointments.
Collections: The brand offers premium quality meets contemporary design. The styles transcend settings and seasons, becoming forever pieces that customers will return to year after year.

Benefits:

Empowering Feminine Style: The brand is the go-to destination for empowering, feminine style that inspires. It understands the uplifting power and joy in finding pieces that make customers feel like the best version of themselves.
Diversity & Inclusion: The brand stands in solidarity against racism and discrimination to ensure actions affect real, tangible change within the business and the wider fashion landscape.
Environmental Impact: The brand is passionate about minimising its environmental impact to leave a legacy it can be proud of. The aim is to responsibly source 80% of collections by 2025.

These features and benefits make phase-eight.com a unique and customer-friendly online shopping platform. Enjoy shopping!

Phase Eight Pricing

Phase Eight offers a variety of pricing options, including:

Sale Dresses: Dresses available for under £100.
Sale Occasionwear: Occasionwear items at discounted prices.
New Season Styles: Prices vary, but there are options for all budgets, including staple pieces for autumn and winter.
Black Friday and Cyber Monday Sales: Unmissable deals expected during these sales events.
Free Delivery: Free standard delivery on orders over £150.
Free Returns: Free returns on all UK orders.

For specific prices, it is recommended to visit the Phase Eight website or check their sales sections.

What payment methods does Phase-eight.com accept?

Phase-eight.com accepts major credit or debit cards, including but not limited to Visa and MasterCard. Additionally, PayPal is also accepted as a payment method. For returns, please allow up to 21 business days for funds to return to your original payment method. After the refund date, give it 7 days for the credit to appear. If not received after this time, please provide the return tracking number for investigation. It can take up to 7 business days for the funds to credit back to your payment method once the finance department processes the refund. Should your refund not be processed within the 21 business days, please send the tracking number for the returned package so that it can be investigated further.

Phase Eight FAQs

How To Open A Phase Eight Account?

To open an account on phase-eight.com, follow these steps:

Visit the phase-eight.com website.
Click on the Register or Sign In link usually located at the top right corner of the homepage.
If new to the site, select the option to Create Account.
Enter the First Name, Last Name, and Email in the required fields.
Set a Password. The password is case sensitive and must be 8 characters or more.
Confirm the password by entering it again in the Confirm Password field.
Choose the Marketing Preferences if desired. Options include receiving marketing communications with news and exclusive offers, texts about offers and promotions, and post with seasonal style inspiration.
Click on Agree & Continue to agree to the Terms & Conditions and the Privacy Policy.
The account is now set up and ready for use.

Remember, the details are always safe with phase-eight.com. Fast checkout with saved details, tracking orders and viewing order history, creating and sharing saved items, and receiving the latest news and offers are some of the benefits of creating an account. Enjoy shopping!

Phase Eight Alternatives

Here are the top 10 alternatives to phase-eight.com:

hobbs.com: A women’s clothing online store, including occasion wear, workwear, tailored skirts, dresses, tops, shoes, and accessories.
monsoon.co.uk: Offers women's, children's and wedding collections.
karenmillen.com: Discover women’s clothing for work, weekend or special occasions.
quizclothing.co.uk: Shop gorgeous women’s fashion at Quiz today.
debenhams.com: Browse collections for women’s & men’s clothes, kids, home and beauty.
warehouse.co.nz: One of India's largest online stores.
axparis.com: A well-known women's fashion business that offers a wide range of distinctive and designer dresses, jumpsuits, loungewear.
wallis.co.uk: A British brand that deals in the best of apparel that aims at promoting body positivity.
oasiskitchens.com: Well known for its kitchen planner, allowing people to design their dream kitchen at home.
whistles.com: Founded in 1976, Whistles is a profitable clothing brand with a vintage and minimalist vibe.

These sites offer a variety of fashion and apparel similar to phase-eight.com. They are ranked by their affinity to phase-eight.com in terms of keyword traffic, audience targeting, and market overlap.

What is Phase Eight's estimated delivery time for orders?

Orders within the UK are usually delivered within 3-5 working days, except for those in the Channel Islands and Northern Ireland, which may take up to 10 working days.

What is Phase Eight's returns policy?

You can get a refund for any items purchased online within 28 days of receipt with a proof of purchase. The items should be unused and in perfect condition, ideally in their original packaging.

What items are eligible for return?

For hygiene reasons, Phase Eight can not refund face masks, hosiery, or earrings. All other items must be unused and returned in perfect condition.

Can I exchange an item in my Phase Eight order?

Exchanges cannot be made by post. You can place a new order for the item you want to exchange and return the original product using Phase Eight's free returns options.

How can I change my personal details?

You can easily update and save your personal details, including email, password, payment details, and address, by signing in to your account with your email and password.

Phase-eight.com Return Policy?

Phase-eight.com has a detailed return policy. UK Returns are FREE and can be sent via Royal Mail. The policy entitles customers to a refund for items bought online with a proof of purchase within 28 days of receipt. For a refund, items must have all tags attached, and be in their original, unworn state together with a valid receipt. For reasons of hygiene, refunds or exchanges are not available for face masks or earrings for pierced ears. Refunds are processed back to the original payment method.

In terms of shipping policy, Next Working Day Delivery is available for £6 if the order is placed by 2pm Monday - Thursday. UK Standard Delivery costs £2.95 for orders under £150 and is FREE for orders over £150, taking 3 - 5 working days. UK Click & Collect is FREE to all Phase Eight standalone stores and takes 3 - 5 working days. Premium Courier DHL / DX Delivery costs £3.95 and takes 2 - 3 working days. UK Saturday Delivery is available for £8 if the order is placed by Friday 2pm. If shipping within the US, local sales tax will be charged on all orders at checkout in selected states where applicable.

Can I pay with credit card on Phase-eight.com?

Yes, credit card payments are accepted on Phase-eight.com. They accept major credit or debit cards, including but not limited to Visa and MasterCard. Additionally, PayPal is also an accepted payment method. For returns, it can take up to 21 business days for funds to return to your original payment method. After the refund date, it may take an additional 7 days for the credit to appear. If the refund is not received after this time, providing the return tracking number for investigation is recommended.

What are the popular products on Phase-eight.com?

Phase-eight.com offers a variety of popular styles. Some of the best-selling items include dresses, jumpsuits, and trousers. Notable products include the Carey Sleeveless Check Midi Dress, Lucinda Floral Dress, Ulrica Fitted Jacket, Penele Leaf Swing Dress, and the Petite Philippa Wrap Dress. Other popular items are the Yasmina Pleated Maxi Dress, Kendall Pleat Jumpsuit, Hermoine Cotton Swing Dress, Daphne Floral Shirt Dress, and the Velma Cotton Mini Dress. The Lola Camel Cropped Trench Jacket and Marilyn Puff Sleeve Midi Dress are also well-liked. The site also features a range of knitwear and occasion wear. It's worth noting that the availability of these items may vary.